Privacy Policy

1. Information We Collect

Personal Information

When you schedule a service appointment or contact us, we may collect:

• Name and contact information (phone number, email address)
• Service address
• Appliance information (type, model number, issue description)
• Payment information (processed securely through third-party providers)
• Communication records (emails, phone calls, chat messages)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide repair services
• Communicate with you about appointments and service updates
• Process payments and send invoices
• Send appointment reminders and follow-up communications
• Improve our website and services
• Respond to your inquiries and provide customer support
• Send promotional offers and newsletters (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist us in operating our business (payment processors, scheduling software, communication tools)
• Parts suppliers: When necessary to order replacement parts for your appliance
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Deliver targeted advertising
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage of customer records
• Limited access to personal information on a need-to-know basis
• Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request data portability

To exercise these rights, please contact us using the information below.

7. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: